Terms of Service

1. Definitions

• "Service" refers to the CrewHub workforce management platform
• "Company" (referred to as "we", "us", or "our") refers to SE7EN AI
• "Tenant" refers to an organization using CrewHub
• "User" refers to any individual accessing the Service
• "Administrator" refers to a User with administrative privileges
• "Content" refers to data, text, and information submitted to the Service

2. Account Terms

2.1 Account Creation

• You must be at least 16 years old to use this Service
• You must provide accurate and complete information
• You are responsible for maintaining account security
• One person or entity may maintain only one account

2.2 Account Security

• Keep your password confidential
• Enable two-factor authentication when available
• Notify us immediately of unauthorized access
• You are responsible for all activities under your account

3. Acceptable Use

3.1 You May Use CrewHub To:

• Manage employee schedules and shifts
• Process absence requests and approvals
• Facilitate shift swaps between employees
• Generate workforce reports and analytics
• Integrate with approved third-party services

3.2 You May NOT:

• Use the Service for any illegal purpose
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service or servers
• Transmit malware, viruses, or harmful code
• Scrape or collect data without permission
• Impersonate another user or entity
• Use the Service for competitive analysis
• Resell access to the Service without authorization

4. Service Level Agreement (SLA)

4.1 Uptime Commitment

We commit to 99.9% uptime for paid plans, measured monthly.

4.2 Exclusions

The SLA does not apply to:

• Scheduled maintenance (announced 48 hours in advance)
• Force majeure events
• Third-party service failures
• Customer-caused issues

4.3 Support Response Times

• Critical (System Down): 1 hour
• High (Major Feature Impacted): 4 hours
• Normal: 1 business day
• Low: 3 business days

5. Data Ownership & Privacy

5.1 Your Data

You retain all rights to your Content. By using CrewHub, you grant us a limited license to store, process, and display your Content solely to provide the Service.

5.2 Data Processing

We process your data in accordance with our Privacy Policy and applicable data protection laws including GDPR.

5.3 Data Portability

You may export your data at any time using the built-in export features or by contacting support.

5.4 Data Deletion

Upon account termination, we will delete your data within 30 days, except where retention is required by law.

6. Payment Terms

6.1 Billing

• Paid plans are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise stated
• Prices may change with 30 days notice

6.2 Free Trial

Free trials are available for evaluation. No payment is required during the trial. You may cancel at any time before the trial ends.

6.3 Cancellation

You may cancel your subscription at any time. Access continues until the end of the current billing period.

7. Intellectual Property

7.1 Our Rights

CrewHub, including its design, code, features, and documentation, is owned by SE7EN AI and protected by intellectual property laws. You may not copy, modify, or reverse engineer any part of the Service.

7.2 Feedback

Any feedback, suggestions, or ideas you provide may be used by us without obligation or compensation.

8. Disclaimers & Limitations

8.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SE7EN AI SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

Our total liability for any claims under these terms shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Termination

9.1 By You

You may terminate your account at any time through the account settings or by contacting support.

9.2 By Us

We may suspend or terminate your access if you violate these terms, fail to pay fees, or engage in conduct that harms other users or the Service.

9.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. We will provide data export options for 30 days following termination.

10. Governing Law & Disputes

These terms are governed by the laws of Germany. Any disputes shall be resolved in the courts of [Your City], Germany.

For EU consumers: You have the right to bring proceedings in your country of residence under local consumer protection laws.

11. Changes to Terms

We may modify these terms at any time. We will notify you of material changes via email or in-app notification at least 30 days before they take effect.

Continued use of the Service after changes take effect constitutes acceptance of the new terms.

12. Contact

For questions about these terms:

Email: se7en@se7en-ai.app
Address: [Your Address], Germany